Refund policy

Cut-to-Order Fabrics

All fabrics and textiles supplied by us are cut to order in accordance with the measurements and specifications selected by the customer at the time of purchase. Such items constitute bespoke or personalised goods and are exempt from the statutory right to cancel, return, or obtain a refund.

Customers are responsible for ensuring that all order details, including but not limited to fabric type, colour, dimensions, and quantity, are accurate and complete prior to submitting their order.

Order Amendments & Cancellations

Once an order has been placed, we begin preparing fabrics according to the customer's selected requirements. We therefore cannot guarantee that amendments or cancellations can be accommodated.

If you need to make a change to your order, please contact us as soon as possible.

Faulty, Damaged or Incorrect Items

We take great care when preparing and dispatching every order. If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please provide your order number, details of the issue and supporting photographs where appropriate.

We will assess the issue and arrange an appropriate resolution in accordance with your statutory consumer rights, which may include a replacement or refund.

Fabric Colours & Variations

We make every effort to ensure that our product images and descriptions accurately represent our fabrics.

However, slight variations in colour, texture and appearance may occur due to differences in screen settings, lighting and fabric production batches.

We recommend requesting a fabric sample, where available, before purchasing if an exact colour match is required.

Contact Us

If you have any questions regarding your order or our returns policy, please contact our customer service team.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law. Any restriction on cancellation or returns applies only where permitted by law.