Shipping policy

At The Fabric Warehouse, we aim to ensure that every order is carefully prepared, securely packaged and delivered to you as quickly as possible.

Please read our shipping information below before placing your order.

Delivery Options

We offer the following UK delivery options:

Standard Delivery – Royal Mail Tracked 48

Our standard delivery service is provided by Royal Mail Tracked 48, with an estimated delivery time of 2–3 working days following dispatch.

Next Day Delivery

For customers requiring their fabrics sooner, we offer a next-day delivery option at checkout.

Orders must be placed before 12pm to qualify for next working day dispatch and delivery, subject to stock availability and order processing.

Delivery charges for both services are displayed at checkout before payment is completed.

Order Processing

All fabrics are carefully measured and cut to order according to the specifications selected at the time of purchase.

We aim to prepare and dispatch orders within 1–2 working days, excluding weekends and bank holidays.

During busy periods, processing times may be slightly longer.

Delivery Times

Delivery estimates are calculated from the date of dispatch, rather than the date the order is placed.

Please note that delivery times are estimates and may be affected by courier delays, public holidays or circumstances beyond our control.

Your statutory rights regarding delivery remain unaffected.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

You can use this information to follow the progress of your delivery.

Delivery Addresses

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been dispatched.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact our customer service team with your order number.

We will investigate the issue with the delivery provider and work towards a suitable resolution.

Damaged Parcels

We take care to package all fabrics securely before dispatch.

If your order arrives damaged or an item is missing or incorrect, please contact us as soon as possible with your order number and photographs where appropriate.

We will investigate and resolve the issue in accordance with your statutory consumer rights.